Returns & Exchanges
At Timex, we stand behind the quality of our timepieces and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, we provide a seamless process to ensure your satisfaction.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the watch in its original presentation box with all manuals and tags included, ensuring the package is securely sealed.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return shipment.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing